Aggressive and Reckless Hard-Selling! Ping An Bank Loan Hotline Accused of Malicious Harassment | 3·15 Special Report

Reporter | Zhao Na

After the customer clearly refused,

the other party claiming to be an employee of Ping An Bank

continued to make calls.

Ping An Bank’s customer service management has loopholes,

and consumer rights protection needs to be strengthened.

Recently, Mr. Zhang (pseudonym), a consumer, reported to this newspaper that after conducting business at Ping An Bank, he continued to receive calls from the number 10100633. The caller claimed to be a Ping An Bank employee and repeatedly promoted low-interest loan products. Despite Mr. Zhang repeatedly refusing and requesting to stop calling, the number continued to harass him frequently, seriously affecting his normal life.

According to Mr. Zhang’s recollection, he had previously taken out a loan at Ping An Bank due to business needs. Shortly after the transaction, he began receiving calls from the number 10100633. The caller claimed that Ping An Bank was offering a new low-interest loan product and invited him to apply.

“I told the other party clearly every time that I didn’t need new services and asked them not to call again, but they simply didn’t listen and kept calling me,” Mr. Zhang said. This high-frequency harassment has lasted for several months, sometimes receiving multiple calls in a day, disrupting his work and causing obvious psychological distress.

Public information shows that the number starting with 1010 is closely related to Ping An Bank’s business. As a licensed financial institution, Ping An Bank should bear strict responsibility for customer information management.

Mr. Zhang stated that Ping An Bank has obvious loopholes in protecting customer rights and regulating outbound call operations. After customers clearly refuse, the bank continues to harass them regardless, which not only violates regulations on customer information protection in the financial industry but also breaches basic service ethics.

Regarding this phone number, the reporter asked an AI large model about its source and usage. Multiple large models responded that this number has been marked by some users as a spam call, with reports of “frequent calls.”

On the afternoon of March 14, the reporter contacted Ping An Bank’s official customer service to verify the situation. The bank’s duty manager confirmed that 10100633 is indeed Ping An Bank’s loan hotline, and staff use this number to contact customers for telemarketing. If the customer does not need the service, the bank will block the number to prevent further harassment. However, when asked why the bank continued to call frequently after the customer clearly refused, the manager did not provide a direct explanation, only saying that the issue would be forwarded to the relevant department and that they would follow up with the reporter later.

As of the time of publication, no clear response has been received. The healthy development of the financial industry depends on effective protection of consumers’ legal rights. Frequent spam calls not only damage customer experience but also harm the reputation and credibility of financial institutions.

This newspaper will continue to monitor the progress of this matter and urges Ping An Bank to take customer complaints seriously, establish a more comprehensive customer response mechanism, eliminate such harassment from the root, and genuinely safeguard consumers’ legitimate rights.